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FAQ & Disclosures

FAQ

We accept Maryland Medicaid and most major private insurances. Co-pays are due at the time services are rendered. Due to variations between policies, it is best to contact your insurer directly to determine whether we are in their network for your plan.

Additionally, if you are uninsured or waiving your use of insurance, you have the right to receive a Good Faith Estimate (GFE). This GFE shows the costs of items and services that are reasonably expected for your health care needs for an item or service. The estimate is based on information known at the time the estimate was created. The GFE does not include any unknown, unexpected or additional services that may arise during treatment. You could be charged more if complications or special circumstances occur. If you are billed at least $400 more than this GFE, you have the right to dispute the bill.

The agency offers scholarship funding and a sliding scale payment option for low-income families with no insurance; families applying for financial assistance must have a child under the age of 18 and live in Carroll County. The referral coordinator will assist you through this process. 

Additionally, if you are uninsured or waiving your use of insurance, you have the right to receive a Good Faith Estimate (GFE). This GFE shows the costs of items and services that are reasonably expected for your health care needs for an item or service. The estimate is based on information known at the time the estimate was created. The GFE does not include any unknown, unexpected or additional services that may arise during treatment. You could be charged more if complications or special circumstances occur. If you are billed at least $400 more than this GFE, you have the right to dispute the bill.

Yes – but don’t let our name fool you! Our agency also provides mental health and substance use services for adolescents, adults, and families.

Our agency offers substance use disorder treatment.  We do not offer classes specifically, but rather therapy sessions based on treatment recommendations and needs, in individual or group therapy modalities.  Our treatment is often approved by courts when they require alcohol classes as part of court orders.

To place a referral, please call 410-848-2500 and press option 1 to leave a message for one of our Referral Coordinators. You may also walk-in during our Open Access hours and someone will assist you.

From time to time, certain CCYSB programs may be operating at capacity.  When this occurs, a referral coordinator will inform you of current openings at CCYSB, as well as provide a comprehensive list of community resources should you choose to look elsewhere.

The referral coordinator will send you a listing of other area resources in the community and help in any way that she is able.

No. The Youth Service Bureau is a non-profit agency, but funded generously by the following sources: state, county, private foundations, and fee-for-session income from private and public insurance.

CCYSB is an outpatient behavioral health clinic (mental health and substance use), serving people of all ages.

Therapists typically address mental health and substance use concerns related to individual trauma, childhood and adolescent development, substance use, family stressors and functioning, and attention deficit challenges. Marital therapy and the challenges of single parenting are also common treatment themes. Treatment for depression, anxiety and mood disorders are often successfully treated with a combination of medication and psychotherapy.

Our policy is to respect the confidentiality of every client, even children. However, if a minor is participating in dangerous behaviors, or is a harm to themselves or others, a parent or other appropriate authority will be notified. The agency also follows HIPAA regulations (Health Insurance Portability and Accountability Act of 1996) in regards to client records. For more information, please see our privacy policy.

The agency is closed on Saturdays and Sundays and for all major holidays, including New Year’s Day, Martin Luther King, Jr. Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, and Christmas Day. A full list of holiday closings may be found HERE

The office may also close in the event of a weather emergency. You may call 410-848-2500 and press 4 for the current weather announcement. 

The agency is closed on Sunday and on all major holidays, including New Year’s Day, Martin Luther King, Jr. Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, and Christmas Day. The office may also close in the event of a weather emergency. You may call the number 410-848-2500 and press 4 for the current weather announcement.

Please visit our Contributions page to view your options for giving to the agency. You may also contact our Director of Development and Marketing Andie Luchini at aluchini@ccysb.org or 443.244.8139 our Executive Director Lynn Davis at lynndavis@ccysb.org or 443.244.8649.

The coordinator for Continuing Education is Hollie Cushen. You may contact Hollie at hcushen@ccysb.org or 443-244-8672.