Carroll County Youth Service Bureau

Accredited By:

CARF Gold Seal


Q. How do I make a referral to your agency for counseling?
A. Please call our referral line at 410-848-2500, option #1.

Q. Is CCYSB a State agency?
A. No. The Youth Service Bureau is a non-profit agency, but funded generously by the following sources: state, county, private foundations, and fee-for-session income from private and public insurance.

Q. Where is the Youth Service Bureau located?
A. Carroll County Youth Service Bureau is located in Westminster, at the intersection of Kate Wagner Road and Washington Roads. Click on ‘Directions’ on the home page for detailed directions to our agency.

Q. What kind of insurance do you accept?
A. We accept Medical Assistance and Medicare as well as private insurance. We have providers in-network with: CareFirst BlueShield, Aetna, Cigna, Magellan, United Healthcare and Medicare. We can provide services to some plans for those who wish to go out-of-network. Once you call for services, co-pays and other fees will be determined.

Q. What if I don’t have insurance?
A. The agency offers scholarship funding and a sliding scale payment option for low-income families with no insurance; families applying for financial assistance must have a child under the age of 18 and live in Carroll County. The referral coordinator will assist you through this process.

Q. With what age groups does the agency work?
A. CCYSB is an outpatient behavioral health clinic (mental health and substance use), serving people of all ages.

Q. What types of concerns do clients at the agency have?
A. Therapists typically address mental health and substance use concerns related to individual trauma, childhood and adolescent development, substance use, family stressors and functioning, and attention deficit challenges. Marital therapy and the challenges of single parenting are also common treatment themes. Treatment for depression, anxiety and mood disorders are often successfully treated with a combination of medication and psychotherapy.

Q. What happens if you are not accepting clients on your current waiting list for services?
A. The referral coordinator will send you a listing of other area resources in the community and help in any way that she is able.

Q. Will my child’s therapist tell me if he/she is partaking in unhealthy or unsafe behaviors?
A. Our policy is to respect the confidentiality of every client, even children. However, if a minor is participating in dangerous behaviors, or is a harm to themselves or others, a parent or other appropriate authority will be notified. The agency also follows HIPAA regulations (Health Insurance Portability and Accountability Act of 1996) in regards to client records. For more information, please see our privacy policy.

Q. When is the agency closed?
A. The agency is closed on Sunday and on all major holidays, including New Year’s Day, Martin Luther King, Jr. Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, and Christmas Day. The office may also close in the event of a weather emergency. You may call the number 410-848-2500 and press 4 for the current weather announcement.

Q. How may I make a donation?
A. Please visit our Contributions page to view your options for giving to the agency. You may also contact our Director of Development and Marketing Andie Luchini at or 443.244.8139 our Executive Director Lynn Davis at or 443.244.8649.

Q. Whom may I contact about professional training opportunities (CEU) through CCYSB?
A. The coordinator for Continuing Education is Hollie Cushen. You may contact Hollie at or 443-244-8672.

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Contact Information

59 Kate Wagner Road
Westminster, MD 21157

To Request Services: or
410-848-2500, option 1

All Other Inquiries:

Mon-Thurs 8:30am to 8:00pm
Fri 8:30am to 4:00pm

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